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RUGS
  • FURNITURE
  • LOCATIONS
  • Wilsonville Showroom

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    Helpful Information

    If you ordered online, please call our customer service line at 844-385-7847 or send an email to support@nwrugs.com.

    If you made a rug and/or furniture purchase at a showroom, please contact your salesperson or call the showroom you visited to get an update. Phone numbers for each store are available through our locations page.

    We offer rug cleaning services to all of our local customers! Contact your nearest showroom when you're ready to arrange for cleaning.

    Rug pads can actually be cut to size! For the best fit under a rug, we cut the pad 3 inches shorter on each dimension. Example: if your rug is exactly 8' x 10', we would cut the pad to around 7'7" x 9'7" so that your rug lays nicely over the edges. Please choose the pad closest to your rug size or just slightly larger, and we will cut it to match the rug in your order. If you're purchasing a pad for a rug already in your home, please call us to let us know the rug dimension.