Please contact us if you require a faster delivery method than Ground Shipping.
If you decided that the rug is not right for you, please do not return it to a showroom. Instead, use the contact form and a representative will respond to you within 24-hours. Rugs will not be taken at any showroom location. This prevents fraudulent exchanges and guarantees you receive a full refund.
You pay only for the return shipping. No restocking fee or hidden costs. Once we receive the rug, it will be inspected and when determined to be in new condition, we will refund your credit card in full.
(1) Use only cold water when cleaning to avoid shrinkage, (2) If spills occur blot immediately then spot clean with mild soap and cold water, (3) Do not use oxygen cleaners on your rug, (4) Avoid direct sunlight to prevent fading, (5) For best results, periodic professional cleaning is recommended.