20% OFF Karastan Rugs

Shipping & Return Policy:


All NW Rugs RUG orders will be delivered via UPS Ground Shipping Or Federal Express at NO charge to you (in the contiguous United States). We will email tracking numbers to you when they become available so that you can monitor your shipment. For large and oversized items, alternative shipping methods might have to be arranged. If this is the case, an independent trucking company will contact you to arrange your delivery during business hours.

Free shipping and handling is not included with the purchase of products other than rugs. Applicable shipping costs will be calculated and visible on the invoice.

Please contact us if you require a faster delivery method than Ground Shipping.

Transit Time 

Most of our products will be shipped within five to seven working days. That means that you should receive your order within seven to ten business days after the item has shipped. If an item is unexpectedly out of stock, we will contact you with an approximate delivery date.


For Online Orders Only:

We have a 15-day return policy for all online rug orders. The 15-day policy starts once the rug is received by the customer.

If you decided that the rug is not right for you, please do not return it to a showroom. Instead, use the contact form and a representative will respond to you within 24-hours. Rugs will not be taken at any showroom location. This prevents fraudulent exchanges and makes certain that you receive the full credit of your order.

You pay only for the return shipping. No restocking fee or hidden costs. Once we receive the rug, it will be inspected and when determined to be in new condition, we will refund your credit card.

Damaged Items

If for any reason a rug is delivered damaged, please us the contact form and a representative will contact you asap. We stand by our products by returning all damaged goods and delivering a new rug no additional cost!