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  • Shipping & Return Policy:

    Policy

    All RUG orders will be delivered via UPS Ground Shipping Or Federal Express at NO charge to you (in the contiguous United States excl. AK, HI). We will email tracking information to you when it becomes available. For over-sized items (larger than 9'0 x 12'0) , alternative shipping methods might have to be arranged. If this is the case, an independent trucking company will contact you to arrange your delivery during business hours.

    Free shipping and handling is not included with the purchase of products other than rugs and rug pads. Applicable shipping costs will be calculated and visible on the invoice.

    Please contact us if you require a faster delivery method than Ground Shipping.

    Transit Time 

    Most of our products ship within 6-8 business days, but can take up to two weeks. If an item is unexpectedly out of stock, we will contact you with an approximate restock date. Rugs that are oversized (larger than 9'0 x 12'0) are typically shipped freight and may take longer for processing and delivery.

     

    Returns

    We do not accept returns for online purchases. All items are final sale. If you are local to a showroom and decide that the rug you ordered is not right for you, please check our locations page and call the store nearest to you to make an appointment for an exchange.

      

    Damaged Items

    If for any reason a rug arrives damaged, please use the contact form and a representative will contact you asap. We stand by our products and return all damaged goods! Damaged goods must be reported within 15 days of delivery.