POLICY

All rug orders will be delivered via UPS Ground Shipping Or Federal Express at NO charge to you (in the contiguous United States excl. AK, HI). We will email tracking information to you when it becomes available. 

For over-sized items (larger than 9'0 x 12'0) , alternative shipping methods might have to be arranged. In this case, an independent trucking company will contact you to arrange delivery of your rug(s) during business hours.

Free shipping and handling is not included with the purchase of products other than rugs.

Please contact us if you require a faster delivery method than Ground Shipping.

PROCESSING/TRANSIT TIME 

Most of our products ship within 6 to 8 business days. That means that you should receive tracking information within 8 business days, but it can take up to two weeks for certain items. If an item is unexpectedly out of stock, we will contact you with an approximate restock date. Rugs that are oversized (larger than 9'0 x 12'0) are typically shipped freight and may take longer for delivery.

RETURNS

We do not accept returns for online rug orders.

Pads and samples are non-refundable.

DAMAGED ITEMS

If for any reason a rug is delivered damaged, please us the contact form and a representative will contact you asap. We stand by our products and return all damaged goods! Damaged goods must be reported within 15 days.